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Frequently Asked Questions



SIZING & COMPATIBILITY   |    PAYMENT & SHIPPING POLICY   |   RETURN & EXCHANGE POLICY


Sizing & Compatibility

What sizes do your shoes come in?
• Strap Shoes - Whole sizes 5-11
• Snap Shoes - Whole sizes 5-11
• Ballet Flats - Whole and half sizes 6-10 & size 11
What size strap do I need?
• Small - Sizes 5 & 6
• Medium - Sizes 7, 8 & 9
• Large - Sizes 10 & 11
Do Lindsay Phillips straps work on all shoes?
Lindsay Phillips straps will only work on our patented strap shoes. Each strap is compatible with every strap shoe we offer.
Do Lindsay Phillips snaps work on all shoes?
Lindsay Phillips snaps will only work on our patented snap shoes. Each snap is compatible with every snap shoe we offer.

Payment & Shipping Policy


What are my payment options?

We currently accept:
• Visa
• Discover
• MasterCard
• American Express

We are certified by VeriSign and guarantee that every transaction you make is 100% safe and secure. All of your information is confidential and will not be sold to any third-party.

Please be sure the name and address provided in the billing area matches the information as it appears on your credit card statement.
Do you charge sales tax?
Lindsay Phillips headquarters and offices are located in Missouri, Florida, and North Carolina; therefore orders shipped to Missouri, Florida, and North Carolina will be charged appropriate local taxes. International customers will be responsible for tariffs and/or duties their respective country charges.
How long does it take to process my order?
Please allow 1-3 business days (Mon-Fri) to process your order. This means that your overnight order will arrive 2-4 days from day of purchase. An order with 2 day shipping will arrive within 3 - 5 business days from the date of purchase.  Once processed, please allow 5-7 business days for FedEx Ground orders to arrive. We currently do not offer a Saturday Delivery option on FedEx deliveries.
What is your shipping policy?
We are happy to offer Free Standard shipping on all orders with a merchandise total of $75.00 or more post any coupon discounts.  All orders with a merchandise total of $74.99 or less will ship out FedEx ground with rates varying depending on your location.  We currently offer 2nd day air, when applicable, for an additional fee.
Where do you ship orders from?
We currently ship all of our product from our warehouse located in Missouri.
Do you ship internationally?
Yes, LindsayPhillips.com does offer international shipping. The customer is liable for any customs or import fees or taxes.  Any postage for returns or exchanges are the responsibility of the buyer. 

Return & Exchange Policy